Privacy policy

The Zaans Museum respects your privacy and may process your personal data in the capacity of data controller as specified in the European General Data Protection Regulation (GDPR).

This Privacy Policy includes all of your personal data that the Zaans Museum collects and uses when you do one of the following: visit our website, online collection, or ticket shop; make a donation, become a ‘Vriend’ (friend) of the Zaans Museum; submit an application to loan an item or image; sponsor us; participate in one of our receptions or events or use one of our other services (‘services’); or when you make a purchase through our online ticket shop or purchase products (‘products’) from us in another way. Personal data are data that can help us identify you as an individual as explained below in the section ‘The personal data that we process’.

The personal data that we process

• Your contact information, such as your name, e-mail address, and landline or mobile phone number
• Bank account details
• Data about the device you use to visit our website, including an IP address
• Personal data that you provide to us in the context of procuring products or services from us and in the context of attending meetings and activities
• The contents of your communications with us, such as when you contact us by e-mail, telephone, or by other means.

The purposes and legal basis for the processing of your personal data
The Zaans Museum collects and uses your personal data for the purposes described below, on a legal basis. As long as the Zaans Museum has your personal data in its possession, these personal data will be used for the same purposes and on the same legal basis.

Necessary for the performance of an agreement
Your personal data are collected and processed to complete your purchase of products and request to deliver services. Additionally, we process your personal data to process any requests, complaints, or questions you may have.

Necessary for the protection of a legitimate interest of the Zaans museum
We may use the aforementioned personal data to improve our products and services and to better understand and approach our visitors and business contacts. This means that we analyse your use of our products and services and use this information to improve our products and services and to offer you a better user experience. As an example, we analyse which web pages you visit on our website.

Based on consent
If necessary, we will request for your consent to keep you updated on news or promotions involving our products and services. You can withdraw your consent at any time. The process for doing so is explained below.

Necessity to comply with a legal obligation
We may use your personal data to comply with applicable legal obligations, requests of public or governmental institutions, and law enforcement.

Use of cookies
Our website and applications use cookies to enhance the user-friendliness, effectiveness, and security of our website. We also use cookies for marketing purposes. Cookies are small text files that the browser places on your computer or mobile device, which are stored by your device. For more information on the use of cookies by the Zaans Museum, please refer to the Cookie Policy.

Who receives your personal data?
Only authorized employees of the Zaans Museum can access your personal data to the extent that this is required to perform their tasks at the Zaans Museum.

We will not transmit the personal data you provide to third parties without your explicit prior consent, unless this is necessary in the pursuit of purposes as described in ‘The purposes and legal basis for the processing of your personal data’. This means that we can transmit your personal data to suppliers or service providers for the performance of agreements we enter into with you, such as processing payments. Additionally, we may transmit your personal data to public institutions for the purposes of complying with legal obligations.

Data protection
We take appropriate and reasonable security measures to protect your personal data against unauthorized access, rectification, publication, loss, or unlawful use and to protect the correctness and integrity of your personal data. In order to ensure a security level appropriate for the risks, we take technical and organizational measures, including security regarding access to our systems.

How long do we retain your personal data?
We retain your personal data for as long as is necessary or permitted for the purposes for which they were obtained, as explained in this Privacy Policy. The criteria that are used to determine the retention period include: (I) the period during which we have an ongoing business relationship with you; (II) whether a statutory obligation applies to us; and (III) whether retention is desirable based on our legal position, such as in the following cases: upholding the General Terms and Conditions, during legal action, or for the purposes of legal investigation.

What rights do you have regarding your personal data and how can you exercise these rights?
Based on applicable legislation and regulation you have a number of rights regarding your personal data, including:

• Right of access: At your request, we will provide – free of charge – information regarding your personal data that we process.
• Right to rectification: At your request, we will rectify, block, or erase any information that is factually inaccurate, incomplete, or irrelevant for the purpose or purposes of the processing, or if the personal data are processed in a way that breaches a legal provision.
• Right to withdraw your consent: You can withdraw your consent for future processing of your personal data by us at any time.
• Right of opposition: You have the right to oppose the processing of your personal data for marketing purposes.
• Right to restriction of processing: If applicable, you have the right to restrict the Zaans Museum’s processing of your personal data. This means that your personal data cannot be processed or rectified, either temporarily or permanently.
• Right to erasure: If applicable, we will erase your personal data without unreasonable delay in accordance with the right to be forgotten.
• Right to object: If applicable, you have the right to object to the processing of your personal data based on reasons such as the Zaans Museum’s ‘legitimate interest’.
• Right to data portability: If applicable, we will provide you with a list of the personal data you have transmitted to us, so that these personal data can be transmitted to another data controller to the extent that this is possible.
• Right to lodge a complaint: Lastly, you have the right to lodge a complaint to the supervisory authority, if you are of the opinion that your personal data are being processed in a way that is contrary to this Privacy Policy.

If you wish to invoke one of your rights, you can do so by using the contact details listed below.

Contact details
If you have any questions regarding this Privacy Policy, how we process your personal data, or if you wish to invoke your aforementioned rights, then please contact the Zaans Museum by using the following contact details:

Zaans Museum
Schansend 7
1509 AW Zaandam
The Netherlands
info@zaansmuseum.nl